Effective Date: 1 January 2025
Last Updated: 23 December 2024

Haridas Ayurveda LLP (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal data of all users (“you”, “your”) who access or use our website https://haridasayurveda.com (“Website”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with applicable Indian laws, including but not limited to the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you interact with our Website:

Name, email address, and contact number
Billing and shipping address
Order details and transaction history
Payment information (processed securely via third-party PCI-DSS compliant payment gateways; we do not store card or banking details)

1.2 Health & Wellness Information (Voluntary & Consent-Based)

Where explicitly provided by you and with your consent:

General wellness information
Lifestyle details and wellness goals
Information shared for Ayurvedic consultation or guidance

Note: We do not diagnose, treat, or replace professional medical advice.

1.3 Automatically Collected Information

IP address, browser type, device information
Website usage data and analytics
Cookies and similar tracking technologies

2. Purpose of Data Collection

We collect and use your information strictly for the following purposes:

Processing and fulfilling orders
Customer support and service communication
Providing Ayurvedic wellness-related guidance upon request
Website improvement, analytics, and security monitoring
Sending transactional and promotional communications (only with consent)
Compliance with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal data.

Information may be shared only with:

Payment gateways and logistics partners
Authorized service providers under confidentiality obligations
Licensed Ayurvedic professionals (only with explicit consent)
Government or legal authorities when required by law

4. Data Security

We implement reasonable and industry-standard security practices, including:

SSL/TLS encryption
Secure servers and restricted access controls
Periodic system monitoring and security updates

While we strive to protect your data, no system can guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary:

Account and customer records: up to 3 years
Transaction and tax records: up to 7 years
Health-related information: up to 5 years or until consent is withdrawn
Marketing communications: until you opt out

6. Cookies

Our Website uses cookies to enhance functionality and analyze usage. You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features.

7. Children’s Privacy

Our Website and services are intended for individuals 18 years and above. We do not knowingly collect personal data from minors.

8. Your Rights

Subject to applicable law, you have the right to:

Access and review your personal data
Request correction or deletion of your data
Withdraw consent at any time
Opt out of marketing communications
Request data portability
File a grievance or complaint

9. International Data Processing

Personal data is primarily processed within India. In limited cases where international processing is required, appropriate safeguards are implemented.

10. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be reflected with a revised “Last Updated” date. Continued use of the Website signifies acceptance of the updated policy.

11. Contact & Grievance Redressal

Haridas Ayurveda LLP
GSTIN: 06AASFH9444F1ZZ
📍 Ground Floor, 951/31, Gohana Road, Malik Colony,
Sonipat, Haryana – 131001, India

📧 support@haridasayurveda.com
📞 +91 98960 35739